CAN I CHANGE MY ORDER ONCE IT’S PLACED?
We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. Anyway please contact us with the change that you want to make for your order, if your order was not shipped out we will be able to make the changes for you.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.
Customs in most countries only charge if you buy a single item worth more than $100 or above, depends on the country. (Most of the items in our website are below $100)
If you buy more than 1 different items from our website, we send them out as a different package such that you wouldn't have to pay for any customs or import taxes.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder with the discount. Given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
WHY AM I NOT RECEIVING MY ORDER CONFIRMATION/UPDATE INFORMATION TO MY EMAIL?
Please make sure that you have given us an email address or the correct email address without any spelling mistakes for all the update emails regarding your order to arrive properly.
I JUST RECEIVED MY TRACKING NUMBER AND IT DOESN'T WORK AND NOT BEING ABLE TO TRACK MY ORDER, WHAT SHOULD I DO?
If you have received your tracking number, you item has already been sent out for shipment. Please allow 5-10 days for the tracking code to be activated from the date you received the tracking information.
WHY HAVE MY ITEMS NOT ARRIVED WITHIN THE TIME FRAMES SPECIFIED?
Due to public holidays and custom clearance time which is not in our control, there may be a few days/weeks delay for the item to arrive at your location. We hope you understand and wait patiently for the item to arrive.
TRACKING INFORMATION SHOWS THE ITEM HAS BEEN DELIVERED TO THE MAILBOX BUT I DID NOT RECEIVE IT, WHAT SHOULD I DO?
If you haven't received your items at your address location, please contact your nearest local post office to retrieve your item. Also please provide them with the tracking information for the package which we have sent you through email/phone so they can identify your package.
I HAVE ONLY RECEIVED ONE OF THE ITEM AMONG MANY WHICH I PLACED THE ORDER FOR, WHERE ARE THE OTHER ITEMS?
As most of our warehouses are located in different international locations, there are chances that each item may come from our different warehouses where ever the stock is available.
If you order large quantities of item from our website, we normally spit up your order into smaller packages such that you wouldn't have to pay taxes/import duties for those items.
I ORDERED THE WRONG SIZE, CAN I GET A REFUND OR EXCHANGE?
We only replace items if they are defective or damaged. We do not provide exchanges for items if wrong size was chosen while placing orders, so please pay close attention to the sizing chart and compare it with your measurements before placing the orders. (For more information, please refer: https://gymbeastmode.com/pages/refund-policy)
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
The popular styles and sizes of our products tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Items purchased from Gym Beast Mode may be returned for store credit within 14 days of purchase . All items must have their original tags attached and be unworn and unwashed.
Please visit http://gymbeastmode.com/pages/refund-policy for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the RA arrives, you will be issued store credit for that product. Please list alternative options on the RA form.
Unfortunately, we are not able to accept backorders at this time.
*If a product is individually marked as final sale, that voids the standard return policy.
ITEMS NOT PURCHASED FROM OUR WEBSITE
We are not able to accept returns for Gym Beast Mode products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit.
I RECEIVED A DEFECTIVE PRODUCT
Please refer to our return/exchange page: http://gymbeastmode.com/pages/refund-policy and upload a photo of the defective product for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you expected when you placed your order!
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
We thank you for understanding this policy!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured your RA will be processed. To ensure a fast turn around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Most RA's are processed within 2-3 business days of being received.
I WAS SHIPPED THE WRONG PRODUCT
Please refer to our return/exchange page: http://gymbeastmode.com/pages/refund-policy and once the ticket is received you will receive a prepaid shipping label in a separate email.
Please be sure to specify the original product ordered as well as the actual product you received including the style/design, color and size.
For all other customer service inquiries or questions please email firstname.lastname@example.org