INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I modify my order after placing it?

Once an order is confirmed, it immediately goes into processing and cannot be altered. To ensure your satisfaction, double-check all details before confirming your purchase. If you need to make an urgent change and the order hasn’t been shipped yet, reach out to us, and we’ll do our best to assist you.

Customs and Import Duties: Who's responsible?

The recipient must cover any customs or import duties incurred when a package arrives in the destination country. These charges vary internationally, so we recommend contacting your local customs office for estimates. Note that most items on our site are priced below $100, potentially exempting them from customs fees in many locations.

What if I forget to apply my discount code?

Once an order is confirmed, we’re unable to apply discounts retroactively. Make sure to enter your discount code before finalizing your purchase. If you’ve missed applying a discount and your order hasn’t shipped, contact us to cancel and reorder using the discount.

Not getting email confirmations or updates?

Ensure you’ve provided a valid email address without typos during checkout to receive all updates about your order.

Tracking number not working?

Tracking codes may take 5-10 days to activate post-receipt. If it’s been longer, please contact our support team for assistance.

Why is my delivery delayed?

Deliveries can be delayed due to public holidays or customs clearance, which are beyond our control. We appreciate your patience and understanding as you await your order.

Item delivered but not received?

If the tracking shows delivery but you haven’t received your item, please check with your local post office, providing them the tracking details we sent you.

Received part of your order?

We ship from multiple international warehouses, so items may arrive separately. If you’ve ordered multiple products, we may send them in different packages to avoid customs charges.

Ordered the wrong size?

We encourage careful review of our sizing chart before purchase, as we can only replace defective or damaged items. We do not offer refunds or exchanges for incorrect sizes.

Item you want is out of stock?

Our popular products sell fast, and while some are exclusive, most are restocked regularly. Use the “Notify Me” feature on the product page to receive restock alerts.

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